Store Policies

Rug Buying Made Easy

CF Home offers a large selection of Capel rugs at the store plus we can usually order a sample so you can see the exact color, texture and make sure you love it before placing an order. Shipping rugs is expensive.  We offer free shipping to you but you are responsible for the cost of any return shipping.  CF Home offers a 30-day rug return policy. If for any reason you are not 100% satisfied with your selection, you may return it but there will be a handling and shipping fee.  You may return a rug to CF Home directly but if the rug is not a normal stock item & size you will be charged a 30% restocking fee. If you order a rug and are not happy please call the store for assistance and instructions.

Custom Rugs can not be returned.

CF Home Phone: (801) 566-2842

 

IMPORTANT: We highly recommend insuring your return shipment for its full purchase price in case of loss or damage in transit. We cannot be responsible for lost or damaged items. You are responsible for filing claims with the carrier you choose for shipping your returned merchandise.

Please completely wrap the rug you are returning in its original packaging or equivalent.

Do not fold or apply tape to any surface of the item or rug.

The returned item must be in new condition. If it is soiled or damaged it may be refused or incur a 20% service fee and the shipping cost.

Returns will not be accepted after 30 days. Custom items are not returnable unless there is damage or a defect. For damaged items, we will gladly provide a replacement. Rug pads that have been opened may not be returned for credit.

 

Payment

We gladly accept Visa, MasterCard, Discover Card, American Express and personal check.To order offline or to pay by check, simply call CF Home: (801) 566-2842.

 

Shipping

We offer FREE SHIPPING to the contiguous 48 states for all orders over $200. Orders picked up at our store will have FREE SHIPPING as well.  We ship via UPS, UPS Freight and a network of common carriers.

 

Questions

If you have any questions or concerns about our policies, please contact CF Home at Gardner Village – (801) 566-2842